Great Products Consulting

Category: Start Here

  • How much does it cost to build an online platform or mobile app?

    How much does it cost to build an online platform or mobile app?

    Cost is a big factor with any investment, and software development is no different. So, how much does it cost to build an online platform or mobile app?

    The answer – it depends. You might be able to get away with $10,000 or it might cost you $200,000+.

    Yes, an infuriating and vague response, but unfortunately, very true.

    Think along the lines of “how long is a piece string?” Software development projects can be small or they can be big. This, of course, affects the cost.

    Factors that can affect cost

    There are many things that can affect the cost of software development. Here are some main ones:

    1. What features and functionality you want (and how complicated it is)
    2. Who will build it
    3. How it will be built
    4. What devices need to be supported

    Let’s look at each of these in more detail.

    1. What features and functionality you want (and how complicated it is)

    There is a direct correlation between how much you want to build and the cost. An app with 50 functions is going to cost more than an app with 10. It just takes longer to build more, than to build less.

    The next part of this relates to how complicated the functionality is. We might both define a product with 10 functions, but they may differ in complexity. Mine might have lots of different rules, require lots of information to be captured and stored, and need lots of calculations to be completed. Yours may just be displaying different types of content that has been loaded into the system. Mine will probably cost more to build.

    2. Who will build it

    It’s no secret that going offshore will get you a lower daily rate than staying onshore. You’re probably looking at a difference of $50-$75 per hour. This can add up over a large project. However, the quality may not be there.

    There is also a difference between using a freelancer versus an agency. Agencies have a lot more overheads to cover, which makes them more expensive, but they usually have better coverage of the end-to-end process, because they have staff to address all of the skill sets needed to build software.

    Another element is the experience of the developer. As expected, if you use someone with lots of experience, it’s going to cost a lot more than if you have an inexperienced one. The balancing act between cost and experience is a tough one. Depending on your budget, it may be worth the risk to give someone less experienced a chance. However, if you don’t have a lot of time to spend on the project, then you’ll need someone more experienced.

    3. How it will be built

    If you’re building a mobile app, then the question of native vs hybrid will often be raised. Native apps are built individually for each phone operating system (e.g. iOS vs Android), and in the language of those operating systems. On the other hand, a hybrid app will be built once, and then converted into apps for different operating systems. The former is much more expensive because you have to build the app multiple times, but it allows you to have a product that is made specifically for that operating system. Hybrid apps work well too – and are often a good starting point – but you have to compromise because you’re building a “one-size-fits-all” product.

    On the web side, there are lots of ways to build a platform. You can use existing platforms like Wordpress to build very functional and experience-rich applications. Or you can build from scratch. This approach can have varying costs too depending on what you want.  If you can leverage an existing platform, it’s probably going to be cheaper than building from scratch. However, down the line, you might have to replace it with something else that allows you to do all the things that you might want to do.

    4.What devices need to be supported

    The number of devices that you want to run your product on will also affect the cost. If you’re only looking at a platform that someone will use on a laptop or desktop, that’s a different proposition to having it work on all device types. Just dealing with multiple screen types adds lots of overheads. Think about the different sizes of mobile screens and you’ll start getting an idea of the effort involved. Even if your product is built to be responsive, you still have to test it on all of these devices to make sure it works as expected. If you want to support touch screens, then there’s even more stuff to design, build and test. A lot more work has to go into making your product work on multiple devices, than making it work on one.

    How much will your project cost?

    Hopefully, you’ve now got a better feel of some of the major things that affect the cost of a software project. There isn’t a standard number that someone can give you.  If you want to know how much you need to budget for, then you really need to talk to a few developers about your specific idea. They should be able to give you can indication of the cost. You also need to find out how different parts of your idea will affect the cost, and where you might be able to simplify things or reduce what you build. This might affect the viability of your idea.

    At the end of the day, you need to know what it’s going to cost to make your idea a reality. This also includes all of the other costs that you’ll incur to launch your product. To give yourself the best chance at success, make sure your budget can cover it all.

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  • 5 Foundations for non-tech people with platform or app ideas

    5 Foundations for non-tech people with platform or app ideas

    Software technology projects can be tough at the best of times, but what happens when you have an idea for an online platform or app,  and you’ve never done anything like it before?  In this article, I’ll explore some of the ways that non-technical people can get the foundations to set themselves up for success.

    As someone that’s been in the industry for a while, I can tell you that there’s no such thing as a “perfect” development project. However, if you come from a non-tech background, there will be things you just don’t know about, and frankly, it’ll make life more difficult for you. 

    Here are a few ways that you can get on the right foot:

    1. Understand the process
    2. Learn how to brief your developers
    3. Know what to build
    4. Keep on top of your development project
    5. Don’t forget the biz

    1. Understand the process

    Software and software-related product development processes are beasts in so many ways. The scope of knowledge and experience that people working in the industry have can be outstanding. Every day, I am awed by what people know and can do. So much goes on behind the scenes of tools, apps and applications that you use every day. This is not a journey where you can close your eyes and hope for the best. 

    While it’s not feasible or even necessary for you to become experts in this area – that can only happen over time – you should at least understand how the process works. You want to know what’s ahead of you and what’s expected of you. If you know how things are supposed to work, you can recognise when things are going wrong.

    2. Learn how to brief your developers

    A critical step in any product development process – not just a software one – is defining what you want (a.k.a writing requirements). When building online platforms and mobile apps, this is particularly difficult.  You have to describe your product, in detail, to someone who thinks in a completely different way than you do.

    Even the most basic digital products includes multiple features and functions. You’ll need to tell your developer what you expect each of those things to do. This means you have to become the expert on your product. There are many pitfalls and considerations when you write your requirements, and a non-tech person, you just won’t know what these are.

    Bottom line – if you can’t brief your developers properly, you won’t end up with the product that you want.

    3. Know what to build

    Along the lines of briefing your developer is actually understanding what you should be building. In software, you have an opportunity to test and learn.  

    As someone that’s not familiar with a very complex process, this presents a unique risk-mitigating option for you. Instead of pouring tons of time and money into an all-singing and all-dancing product, that may or may not make you enough money to pay off your investment – you can build it piece by piece. By knowing what to build, you have a greater chance of scaling and growing a product that people actually use. Ideally, you want to aim for the smallest possible product first.   

    4. Keep on top of your development project

    Once your development project is up and running, you can’t just sit back and wait for the finished product. Ultimately, as the owner of  your product, you want to make sure your developers are doing their job. You don’t want to wait until the end to find out what they’ve built is not what you expected.

    There are also lots of things along the way that can derail your project – both in terms of budget, schedule and what is delivered. Look for ways to be involved in your project. This might include regular status reports or meetings, design documents, sample screens, etc. If you can head potential minor issues before they become major problems, you’ll save yourself a lot of headaches.

    5. Don’t forget the biz

    Development costs are going to be one of the highest, if not, the highest cost that you’re going to have to get your product to market. The problem is, this often makes people forget about all of the other things that are needed to launch. 

    There are legal considerations around terms and conditions, and privacy. Make sure you protect yourself in terms of insurance and business structure. From an operations point of view, you also have to think about how to support your product – how will people contact you if they have a questions or a problem. An online platform or app is a 24 x 7 business so you need to think of the best way to handles inquiries. 

    The point is that your product is more than the platform or app you want to build. Products are often successful because of all of the other things that are needed to make it work.

    The bottom line

    Non-technical people build platforms and apps all of the time. 

    Sure, it would be less expensive if you were a developer, but then you probably wouldn’t have all of the other skills needed to launch and grow a product. 

    Gone are the days when you hire a developer, and trust that you’ll end up with what you want at the end. In these competitive times, knowledge is power. The more you know about software and product development, the more power you have to control your destiny. 

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  • Get from “idea to launch” with my new checklist!

    Get from “idea to launch” with my new checklist!

    If you’ve got a great idea for an online platform or mobile app, but you’re not sure where to start – you’re not alone. Tech can be intimidating for those that have never had any experience with it before. Sometimes you want someone to guide you through the process – but you just can’t afford to hire someone to help you.

    The good news is that building an online platform or mobile app is a process.  This means there are clearly defined activities that you can follow to reach your end goal. Once you know this, the whole thing becomes more manageable – you just have to take it one step at a time.      

    Introducing the idea to launch checklist

    Today, I’m pleased to introduce the “idea to launch checklist”. This downloadable checklist contains “must-know” tasks in 15 core areas, so you can turn your good idea into a great product. It provides a plain-English roadmap for your journey. You’ll see the main activities for developing a product, and the tasks involved in each step.

    The idea to launch checklist came about as a way to take non-technical people through the creation of a digital product. Like the design and manufacturing of any product or service, platforms and apps have their own brand of jargon and their own unique complexities.  This checklist needed to be written in a way that anyone could follow.

    I understand that not everyone wants to be an expert in software development. Business owners and working professionals certainly have enough things to do and learn! This checklist has been designed with you in mind. If you’re serious about building your own digital product, then the information in this foundational checklist is definitely in the “need to know” bucket. 

    Did you know that on average only 16.2% of software projects are completed on-time, on-budget and with the features and functions originally requested?

    Having worked on technology projects for almost 20 years, I’ve learnt a lot about software development – to a point where it’s mostly routine and I don’t have to think about what to do. Throw in 8+ years in product management, and there’s all of this experience that I took for granted.

    It made me realise that this lack of knowledge is costing people money.  I’m sure people would learn a lot from their experience, but I think they would prefer not to spend so much money on those lessons!

    As someone that’s been doing this for so many years, I really want to help people avoid this situation. So, I’m sharing my experiences and knowledge with people that have had their “light-bulb” idea, and are ready to do something about it.

    Here’s a taste of what you can expect from my checklist:

    • 21 ways to evaluate your idea. Let’s be real – you need to know if you’re backing the right horse.
    • 20 critical steps to finding the perfect developer. This is not the time for speed dating.  A bad decision will cost you time and money and could even delay your product going to market.
    • Plus 25 tasks that will ensure your product testing is rigorous and effective…. If you’re really going to do this, you want to do it right.

    Think about it – you can’t ride a bike the first time you try it. In fact, before you perfected riding on two-wheels, there’s a good chance you rode a tricycle or had training wheels. You also probably fell a few times.  Maybe you could only make it to the end of the driveway before putting your foot down. Eventually though, you made it to the end of the block and around the park a few times.  

    Building digital products is much the same as this. That’s just the way life is. It often takes a few goes around the block before you’re comfortable with what needs to be done. You can try it with two-wheels for the first time without the training wheels, or you can get some help to make it easier on yourself.

    This foundational checklist is all about action. I want to see you get that platform or app built, and I want you to get there in a straight-line path. So, if you’re ready to build your platform or app, click here to find out more.

  • Looking for an idea for an online platform or mobile app?

    Looking for an idea for an online platform or mobile app?

    Ideas come easily to some – but for others, it’s seems like every idea they come up with has been done already. So, if you’re looking for a platform or app idea, or even if you want to create a product or service of any sort –  but you’re not sure what to do, then this article will give you some areas to look at.

    Contrary to popular belief, most ideas don’t just land on your head.  They come about because you’ve made an active choice to look for them. In product development, the activity of looking for ideas is called “ideation”. Yes, there’s a step out there where you commit some time to come up with ideas.   

    As you start brainstorming for ideas, you need to remember two key things:

    1. In order for a solution (or product) to exist, there has to be a problem to solve, a need to address, or a goal to reach. If there’s no problem, there’s no product.
    2. The problem has to be painful enough, or the need or goal big enough for people to seek out solutions for it. If there’s no pain, there’s no product.

    So, let’s get started.

    The best places to look for ideas are in places that you know.

    1. Look at your current business or organisation

    I doubt there are any perfect businesses out there, so this is a good place to start. Whether you own your own business or work for someone else’s, think about its weaknesses or anything that might threaten its success. Are there any areas that might have a big enough problem for you to solve?     

    Also think about the opportunities in the business. Is there something going on that you might be able to leverage into something bigger? Think about all of those tools that exist to automate things or to make things more efficient. Is there an untapped market out there as it relates to your business?

    2. Look at your industry

    Next, look at the industry that you operate in. Are there any significant problems or challenges that you face? Are there any political, economic, social or technological trends that may either threaten or create opportunities for you?

    What are your direct competitors or alternative competitors working on? Is there an opportunity to do something better than them? Are there weaknesses that you could exploit?

    Look at your indirect competitors. Are there industries that are different from yours, but may be structured in the same way? What are they doing and what can you learn from them?  

    3. Look at your job role and those around you

    There may be ideas in your job role, or in those around you. As a business owner, could you leverage your strengths to create a new product or service? Maybe there are areas that you find challenging or hard to do well?   Are there other roles in your business that you’ve found problematic?  Maybe it’s hard to find good people? Or maybe the role itself has challenges? What kinds of tools could be created to make life easier for you?  

    Those in corporate land also have an opportunity to find pain points in their own roles and in those around them. Talk to other people that have these roles and find out what keeps them up at night. Is it the same as you?

    In my first article for this blog, I told the story of how I started out. I’ve worked in tech for a long time, and my idea for Great Products Consulting came out of challenges that I faced in my roles as a business analyst and a product manager. If I had these challenges as an expert, I could  imagine what it would be like for people that had never done this before. 

    4. Look at your personal life

    What problems do you face in your personal life? Maybe you have a need to fill or a goal to achieve? Think about a typical day or week, and all of the things that you do. Are there any areas where you get stuck? Are there services or products that you use that don’t work the way that you need them to? Have you had any recent experiences that took up more of your time than you thought it would? Maybe there was a particularly difficult experience that could have gone better? Conduct surveys with people you don’t know. Find out what their needs, problems, and goals are in a particular area of interest to you, and find out whether the results align with your ideas.

    5. Look at what else is going on in the world around you

    If all else fails, look in general at what’s going on in the world around you. Maybe there are some social or technical trends that you could capitalise on? Is there something going on in the economy that needs a solution? Maybe changes in the political environment have opened up an opportunity for new product ideas? This category is probably your last resort because you may end up with ideas that aren’t as appealing – simply because they’re not in your area of expertise or experience.

    Keep on looking…

    Don’t worry if your initial list of ideas sucks – or maybe something that initially sounded like a good idea, ends up being a dud. This process of looking for ideas will actually spark your creativity. You’ll find yourself coming up with more and more ideas – as long as you continue to probe into these different areas. Think of this first attempt as a warm up exercise for the real deal. You’re now looking for ideas, rather than hoping one will miraculously appear – and that will make all of the difference. Good luck and happy ideating!

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  • What kind of business do you want to be? (Startup vs Small Business)

    What kind of business do you want to be? (Startup vs Small Business)

    This week’s article came about as I was thinking about the types of people that I want to work with, and how to describe them. If you decide to start your own business, are you a startup, a small business or something else entirely? Does the guy who opens a takeaway restaurant down the street call himself an “entrepreneur”? Is a contractor a “freelancer” or a “small business”? What you call yourself and how you relate to terms like these is an important part of the approach you take in building and growing an online platform or mobile app.

    The word “startup” gets thrown around a lot in mainstream and social media, but it’s a term that can be misunderstood and create the wrong expectations. In this article, I’d like to highlight some of the differences between these two terms, and why you should think about what you want your business to be.

    Startups

    According to Startup Muster, an organisation researching the Australian startup ecosystem, a startup is “an early stage business that has a large addressable market that utilises technology to capture that market quickly”.  Startups tend to have lofty ambitions that lean towards world domination, which mean they have some distinctive characteristics:

    1. High-growth with large, long-term revenue and profit potential that requires large upfront investment
    2. Potentially disruptive where existing problems are solved or business models are created, which are totally different and innovative (or they are copying those that have done this recently)
    3. Seek funding from external parties such as angel investors and venture capitalists
    4. Have an exit strategy whereby they sell their business and probably move onto a new one

    Small businesses

    On the other hand, small businesses lean towards some different goals and different ways to get there:

    1. Slower growth with short-term revenue and profit goals; where they want to make money as soon as possible
    2. Platforms and apps that are not necessarily new or disruptive, but have a sufficient market to generate revenue
    3. Initially seek funding from family and friends, loans and grants
    4. Don’t have an exit strategy; rather the business should generate the income that they’re looking for

    Why I’ve been avoiding the word “startup”

    I’ve tried to avoid using “startup” in relation to the people that I want to advise because I feel there are tons of resources and options out there to help those that want to go down that route.

    Instead, I really want to help those wanting to create small businesses from their platform or app.  There are loads of you out there!  You might be looking to grow revenue in an existing businesses or looking for a change from your corporate role. The people that I can help the most may not identify as entrepreneurs or even a small business owners (yet!) All of these people are looking to generate immediate revenue with the aim of replacing or growing their current income.

    What does this mean for you?

    If you’re an existing business looking to build a platform or app to grow your business, then this might be a prompt to rethink your overall strategy for what you want to be and where you want to go. How much are you willing to invest in your platform or app? Being big requires a much larger upfront investment. Do you have the resources to do this?

    If you’re thinking about going out on your own, then this really applies to you. Do you want to be a startup or a small business? The approach you take to develop your platform or app will be completely different based on the choice that you make. Think about your reasons for going out on your own and building your product. Which of the above definitions aligns most with your reasons?      

    Regardless of whether you want to be a startup or a small business, having clarity about your goals will improve your chances of success. So, decide who you want to be, and go about making that dream a reality!

    Are you ready to turn your good idea into a great product?
    My idea to launch checklist is your plain-English guide to getting there.
    It’s available now for only $24.
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  • Waterfall vs Agile: An intro to development methodologies

    Waterfall vs Agile: An intro to development methodologies

    Waterfall and Agile are the two most comment methodologies used to build software (e.g. the programs and components that make your platform or app work). In a previous post, I went through the activities involved in software development.  These include requirements, design, build, test and implement. A methodology is the way in which those activities are completed.  It’s the process that you follow to complete the work required to build a platform or app. When you start working with developers, the topic of methodology will most likely come up, so I thought I would review these with you in this article.  

    Today, software is usually developed following one of two methodologies – waterfall or agile. In both methodologies, all of the activities in the software development still need to be completed – the difference is in how they are completed. To recap, the activities in software development are outlined in the diagram below:

    Waterfall

    Waterfall is the traditional software development methodology. In waterfall, you complete one activity at a time before you go onto the next one:

    Here, you start with defining what you want in the requirements phase. Once your requirements have been fully-defined, you go onto the design phase. After your solution has been designed, you go to the build phase. When the build is completed, you test. Finally, once the solution has been tested, it’s implemented.

    Since you must finish one activity before going onto the next one, waterfall requires that you know exactly what you want to build up-front. This means that the requirements for your platform or app have to be quite detailed. The benefit of doing this is that when you know what you want to build, you can get a fairly accurate estimate of how much it will cost.

    The challenge with waterfall is if you come up with changes or additional requirements during the project. In extreme cases, you may have to go back to the design phase and re-think the solution. This often results in the project costing more and taking longer to complete. However, in most cases, if you’ve thought through your requirements, you can get a cost and time estimate for making the change that won’t have too much impact on your project. Alternatively, it becomes something you add shortly after launch.

    Agile

    Agile is a modern methodology that promotes flexibility. There are actually a few different methodologies that fall under the agile bannerd, but the most popular is called “scrum”. In agile, you still need to go through the processes of defining what you want, designing a solution, building it, testing it and implementing it. However, some of these activities are now done in parallel:

    You start with high-level requirements of what you want to build and this is broken down into parts that are completed over a series of “sprints”. A sprint is generally defined by a fixed period of time, so you determine the contents of a sprint based on what can be completed in that time.

    During a sprint, it’s a collaborative process to flush out the details of what you’re building. You and the development team work together (at the same time) to design, build and test each part. Implementation can occur at the end of each sprint or at the end of the project. An important distinction to make here is that an implementation, doesn’t mean that the functionality is made publicly available. It’s basically saying that the software is in a state that it’s finished. You may complete multiple sprints before you’re ready to actually launch the functionality to world.  

    The important part of agile is the element of collaboration. The idea is that everyone is working on a part together, so as you talk about what you want, the designers and developers are figuring out how it will work, coding it, and then getting you to test it out. Given the focus of flexibility, there may be multiple iterations to get it right. It requires a lot of commitment from you to make decisions quickly so that the team can keep going. Also, if you run out of time in a sprint, any things that aren’t finished need to be moved to the next sprint.

    The tricky thing with agile is that the quotes that you get will be based on high-level requirements. This means that as your project evolves, you may find more and more things that need to be included or the building of your platform or app may be more complicated than originally estimated. Your project will end up taking longer and cost more to complete. Contractually, it’s also harder to hold your developers accountable to what is delivered, because you don’t have detailed requirements to include in the contract.  

    So, which methodology should you use?

    If you’re just starting out in software development, the concepts of “requirements”, “design”, “build”, “test” and “implement” are all still new to you. You’re probably not sure what you have to do and you’ve got limited funds, so you want to know that your product will get built for the amount that you’ve allocated. If you have to spend time ironing out what you want to build with your developers, you’ll pay for that privilege. So, in this case, I would go suggest following a waterfall methodology.  

    This is probably going to be pretty controversial with some of the developers and agencies that you come across. However, I believe that agile works best with a trusted team (like a co-founder or full-time employee scenario), where you’re not counting the hours to get something done. Everyone on the team (including you) needs to know what to do to make each sprint count. You don’t want to run out of money before you finish building your product! You’re also dealing with a very small team – probably 3 or 4 at the most. Agile has more benefit with larger teams where people are working on different, but related things, at the same time. If you’re dead set on agile, I suggest switching after your initial launch. You and your developers will be more comfortable working together and it’ll be a lot easier to work in an agile way.

     I do have a caveat on this. I also advocate starting with the smallest possible project that you can. It’s much easier to start small and build on something that already exists. Compare that to starting with a massive project, which will carry with it a lot more risk. Remember that you can always implement without launching, so the waterfall approach can become pseudo-agile with lots of small projects. This will allow you obtain some of the benefits of agile, while allowing you to gain experience on how software development works and to get a more accurate estimate of the costs.      

    So there you have it – an introduction to waterfall and agile.  A basic understanding of these methodologies will give you some context into how developers and agencies build platforms and apps.  If you have any questions about this, please pop them in the comments below.

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  • Tips for building a web platform or mobile app

    Tips for building a web platform or mobile app

    Curious about how to get your web platform or mobile app developed?  There’s a lot to figure out and sometimes it helps to get a few pointers on what to look out for.  So, in order to get you going in the right direction, I wanted to share with you some tips to help you successfully complete your app-building project and to set yourself up for running an app business.

    Building products and businesses are complex at the best of times – there are lots of moving parts, so you want to arm yourself with as much information as you can. These tips will give you a glimpse into the kinds of things that you’ll have to think about to get your app built and launched.

    Here are my 10 tips for building a web or mobile app:
    1. Validate, validate, validate:  How you do you know if your idea is “great”? Is this the idea that you should be building? You can save yourself lots of time and money by evaluating your idea and deciding whether it should be built in the first place.  See last’s week’s article on ways you can start to validate your idea.
    2. Learn how software development works: If creating a web or mobile app is new for you, then you need to learn more about how they get built. There’s actually a process for doing this – called the software development lifecycle. You should find out, at a high- level, what activities and outputs are involved in this process. This will make it easier to communicate with your developers and you’ll know what you need to do and what happens next.
    3. Start small: Think of the most bare bones version of your product and build that first. You want to make sure that your product really solves your customer’s needs, wants or goals. Starting small means that you don’t spend lots of money when you don’t need to. You can get something tangible built in a shorter amount of time. You may not be able to launch this product, but it will give you something to build upon. It’s always easier to build on something that has already been built than trying to build everything upfront.
    4. Define your product in a way that a developer can understand: You may think your developer knows what you want them to build – think again. The brain of a developer is wired differently from yours – it’s what enables them to do what they do! Unfortunately, this means that you might end up with a product that doesn’t do what you want it to. Developers expect their instructions to come is a certain way, so you need to learn the best way to define your product.
    5. Focus on “what” you want to do rather than “how”: “What” describes the activities and features that your product will provide; the “how” is the design and technical solution that will deliver what you want your product to do. If you provide a “how” to your developer – that is what they will build – even though it may not be the best approach for your product. Once the “what” is nailed down, you can work with your developer to decide on “how”.
    6. Prioritise what you want to build: It can be easy to make everything a high priority – a “must have” for your big launch. The reality is that if you build everything you want, you’ll never launch. You should prioritise based on how much something helps you to achieve your goals and those of your customers and users.
    7. Find a great developer: This is one of the most important factors for a successful project. If you don’t find the right developer for your project, you face an uphill struggle to build your product. You need to find a developer that has as much interest in your product as you do. Check references and find opportunities to “test” them before you hire them. Building trust and a strong relationship with your developer is paramount.
    8. Carefully manage the scope of your project: Scope creep occurs when the size of a project increases after it has started due to improper management of changes for what you want to build. This causes the cost and schedule of your project to blow out. Track any changes that you want to make to the product and have a process in place to evaluate whether it’s really needed.    
    9. Be structured in your testing: Testing is about making sure that your product works as you expected. It’s pretty much guaranteed that it won’t – even with the best developer in the world. A new product is a complex thing and it will have problems. This means that you need to have a structured approach when you test your product.
    10. Plan for what happens after your initial product has been built: Before your product is launched, there are several things that you need to plan for including; getting a copy of your code, defining how changes to the “live” product are managed, backing up and recovering your product if something goes wrong, getting access to any admin passwords and setting up a process for managing issues. Building your product is just the beginning – there’ll be lots to do on an ongoing basis.
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    There you have it. My ten tips for building a web or mobile app. Of course there are many more, but these should get you going if you’re starting from scratch. If you’ve done this before and you’ve got other tips that you’d like to share, please leave them in the comments below.

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  • Intro to Product and Software Development and Product Management (part 4 – launch and beyond)

    Intro to Product and Software Development and Product Management (part 4 – launch and beyond)

    You’ve finally made it! You’re ready to launch your product – but what does that mean? In the last article of this series on product development, software development and product management, I’ll talk about the “Implementation” and “Launch” phases. If you missed the other parts in this series, you can find part one (intro) – here, part two (beginning) – here, and part three (building) – here.

    Product Development

    In the “Launch” phase of product development, you introduce your product to the world. You execute the launch activities that you prepared during the “Develop” phase and your product is now ready for people to use.

     A few weeks after your launch, you should perform a review of your project to see what learnings can be gained. This will allow you to improve your product development processes as you continue to grow and enhance your product. From a product development point of view, you’re done for now and the product management part kicks in.

    Software Development

    “Implementation” is about installing your app wherever it needs to go (e.g. making it available on the App store or Google Play store, installing the code on the host, etc). Your developers will also tidy up their work so that they’re ready for the next project.

    There are situations where you may choose to not make your app available to people right away.  This might happen when you break down a technical project into multiple parts and spread out the delivery over several phases.  Alternatively, you might complete the implementation but delays to your marketing or other launch activities may prevent you from making your app available.

    Once the app has been launched (a.k.a “gone live” or “in production”), your technical team should be around to support it in case something goes wrong. You’ll need to spend some time defining some processes around this so that everyone’s expectations are clear on what needs to be done.

    Product Management

    Finally, the product management component comes into play!  Now that your product has been launched, you start to manage it through its lifecycle. Initially, you focus on the “Introduction” phase.

    Notice that things start slowly – don’t expect a big rush of sales on Day 1! This is where you wear your marketing and sales hats to make people aware of your product and to build their trust in your business. Ideally, you’ll do some prelaunch activities to start the awareness process.  You might leverage your email lists and social media platforms to get your first customers. When you’re a team of one, creating awareness takes time, and often some money, as you don’t have a team of people to help with all of the work.

    After your initial sales, you’ll be monitoring the progress of your marketing and sales activities, getting feedback from customers and looking to get yourself to the “Growth” stage. This (most likely) will include adding more features and functionality to your app. This is where the product development and software development processes kick in again. First, you talk to your customers, watch competitors and research the market to see where changes need to be made (ideation). You then decide which ideas to pursue (analyse). Next, you document what you want build (define and requirements) and you build the changes (develop, design, build and test).  Finally, you make the changes available to your customers (launch and implement). This development cycle is ongoing – so be prepared to continually invest in your product. 

    In the “Growth” phase, you’ll often see a lot of sales without having to invest a lot of money in marketing, sales and new app changes. Eventually though, this high-growth stage ends and you hit the “Maturity” phase where your sales will level out. You can choose to extend the Growth stage by looking for different ways to enhance your product. Alternatively, you can also look at targeting new customer segments or add features and functions that generate revenue from an entirely different source. You may also decide that you don’t want to continue to invest in the product and look to sell it.

    Eventually though, all products make it to Maturity and into “Decline”. Decline is where sales start falling off and your product starts becoming less profitable. During Decline, you look at how to manage your exit from the product and even remove it from the market.

    Wrap Up…

    So there you have it – this is the end of my 4-part series on product development, software development and product management. I hope it’s given you a good overview of what is involved in building a web platform or mobile app.

    Don’t worry if it all sounds a little overwhelming – you’re just getting started! You didn’t just wake up one morning and start walking – it took some time to get there. Think of building your web platform or mobile app in the same way – take it one step and at a time and you’ll find yourself learning as you go.  

    If you have questions about this series, then please leave them in the comments below.

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  • Intro to Product and Software Development and Product Management (part 3 – build your app)

    Intro to Product and Software Development and Product Management (part 3 – build your app)

    I hope you’re starting to get a feel for what’s required to build an app. I’m now onto part 3 of my series on introducing concepts in product management, product development and software development. In part 1, I provided a general introduction to these concepts and in part 2, I looked at what happens at the beginning. In this post, I’ll cover what it takes to bring your product to life by focusing on the things that are involved in actually building your app.

    Product Development

    In product development, building your app involves “Develop” and “Test” activities:

    “Develop” involves designing and building all of the components required to deliver and run your product. This is the fun stuff! Here, you take all of your requirements (what you want), you find a solution for them (how it works) and then you build it. This should not only include the technical bits for your product (see below under software development), but all of the manual processes required to support your product (e.g. customer servicing, accounting, etc) and the “administrative” things required to run a business (e.g. logos and branding, bank accounts, business registrations, terms and conditions, privacy policy, etc). These non-technical pieces are just as important as building your app – so please don’t forget about them! The develop phase includes planning your testing activities as well.

    “Develop” activities also includes thinking about how you want to launch your product and to whom.  This will allow you to prepare things like content and advertising ahead of time. You should come up with a plan for your launch; including your launch activities and the tasks required to execute your launch. You may also want to start some prelaunch activities to get the attention of early customers.  Launch activities should not be limited to marketing and PR.  They should include all of the bits and pieces needed to get your business up and running as well (e.g. starting insurance, etc).    

    After your product and operational processes have been built, you need to make sure everything works the way that you want it to and the way it was designed to. This is what “Testing” is all about. You not only have to test “normal” scenarios but also what might happen if things go wrong. This is an important step because you don’t want your new customers to have a bad experience when using your new product! Creating and developing a proper testing process will help you to ensure that nothing gets overlooked and forgotten.

    Software Development

    In software development, building your product involves three activities: “Design”, “Build” and “Test”:

    First though, you’re going to have to find a developer. This involves deciding how they’ll fit into your team (e.g. employee, freelancer, co-founder, etc), finding the right people and getting some estimates (or negotiating a salary or equity). You may also choose to hire a UX (user experience) designer to create the screens for your app.

    The “Design” phase is about coming up with the technical and functional solution for your product. The final look and feel and layout of the screens will be determined. Solutions will also be defined for the processes and functions in your app. Some other technical things will probably also be done to prepare for your app to be built – like finding a hosting site, setting up a code repository, creating developer accounts for mobile apps, etc. 

    It’s important for you to make sure you review and approve your solution. You want to see what you app will look like and understand how it will work.  It’s easier to adjust things at the design stage rather than waiting until after your app has been built!     

    After your app has been designed, you get to the actual “Building” (finally!) Here, the developer codes your app and performs some testing on the code components. You’ll probably be required to provide the content that your app requires and if you’re building a mobile app, you may want a separate website as a marketing tool. It’s also during this phase that you’ll take your solution and determine how to test it.  

    In large corporations, the “Test” phase is broken down into different types of testing. The technology team covers “systems”, “integration” and “performance” testing, while the business team will organise “user acceptance” and “beta” testing. A summary of each type of testing is below:

    • System testing is about making sure everything within the app works correctly from a features and functions point of view.
    • Integration testing is for making sure that the app talks with all other applications (think payment gateways, email automation, CRMs, etc) correctly.
    • Performance testing is used to check the speed and responsiveness of the app under different conditions.
    • User acceptance testing allows the business (e.g. you) to check that the app works in the way that they expected it to.
    • Beta testing puts your app in the hands of “real” users so they can put it through the rigours of everyday use.

    Unless you hire a full-service agency, it’s a good bet that you’ll end up doing all of the testing for your app – except for performance testing. Testing involves a different skillset from coding, so you’ll find that many developers won’t be able to do this properly.

    As the business owner, you’ll need to keep an eye on your development team during these activities.  You’re the “project manager” for your project which means you’re responsible for making sure your product gets delivered! Your development agency may provide a project manager – but that will only be for the technical components. You’ll still have to oversee all of the activities required to build your app – even managing your project manager!

    “Design”, “Build” and “Test” activities can occur simultaneously as your product is broken down into pieces and each piece is completed before going onto the next piece. This collaborative approach often allows you to develop product components a lot faster as team members are working on something together which reduces the amount of back-and-forth time and decisions are made more quickly. However, it does require some experience with the software development process to work this way and you’ll have to be a lot more involved in the day-to-day project activities.

    As you can imagine, there’s lots do here – not just on the technical side, but also on the business side.  It’s easy to feel overwhelmed.  Knowledge is power though – and if you know what to expect, you’re one step ahead!    

    Product Management

    You still haven’t launched yet, so there’s not much managing that you need to do. As mentioned previously, you’ll have to put together a launch plan so that you can get those early customers on board.

    …. and you’re ready for lift-off (almost!)

    So there your have it – you’ve built and tested your app. You should be comfortable with the way the app is working and you have completed all of the preparation activities for your launch.

    In the final article of this series, I’ll look at the last phases in software and product development – the implementation and launch of your app. I’ll then explore what happens next.

    [last updated: April 20, 2018]

  • Intro to Product and Software Development and Product Management (part 2 – at the beginning)

    Intro to Product and Software Development and Product Management (part 2 – at the beginning)

    In my last post, I introduced you to the concepts of product management, product development and software development. In this post, I want to bring it all together and explain what it means to a non-technical person starting on their app development journey. This all might seem a little daunting, so for now, here’s what you need to know:

    Product Development

    “Ideation” and “Analyse” are the most important parts of product development. In these phases, you need to be able to come up with an idea and see if it’s worth building:

    There are lots of different ways to come up with ideas for an app – but most usually come from personal experience – either at work or outside of work. Look for problems in your day-to-day life that might need solving.  Maybe it’s something in your industry or something in your job role.  Maybe it’s something at home, while travelling, parenting – the possibilities are endless!  

    After you have an idea, you want to make sure it’s the right one to pursue.  What makes you the right person to build this app?  Where might you need help? How big is the market? What’s the competitions like? There are lots of ways to evaluate your idea.  If you don’t validate your idea, then the rest of the process is really irrelevant. Validating an idea is about making sure you don’t want to waste your time and money on building an app that doesn’t allow you to achieve your goals.

    The product development process has natural “gates” that give you permission to stop what you’re doing and to go onto the next idea. If you don’t think your idea is good enough, keep repeating the “Ideation” phase until you have an idea that is more desirable. In the “Analyse” phase, if the idea doesn’t pass your validation criteria, you go back to the “Ideation” phase.

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    To learn more about idea validation

    If you’ve decided to go ahead with developing your idea, you’ll then need to “Define” your product. This is about writing down what you want your product to do. This is an important process because it dictates how your product will end up!  Spend some time here really understanding the processes that people will go through, what you want them to do, what they’ll want to do and what information needs to be captured and stored. Also, consider all of the processes that might be involved in running your app – for example, how will people contact you if there is an issue? How will you respond to them? etc.

    Software Development

    The “Requirements” phase of software development overlaps with the “Define” phase of product development, so your defined product also forms the basis for the Requirements phase. The Requirements phase in software development will focus on the actual app being built; whereas the Define phase will look at everything that’s need to deliver and run the product.

    This phase is about telling people about what you want build – which makes it pretty important! If you can’t articulate what your product should do, then you might end up with something that is vastly different from what you expect. You’ll then spend a lot of time and money trying to make it right.

    Developers use the information that you provide about your product to estimate the cost of building it. This means that you want to be very clear about what you want your app to do. A lot of projects end up costing more money and take more time to complete because new things come up later in the project.

    Product Management

    Your product hasn’t been built yet, so the elements of managing the product through its lifecycle don’t come into play yet. However, you’ll want to start thinking about who your first users will be as you enter the next stages of building your product.

    What happens next?

    After you’ve figured out what your product needs to do, it’s time for you to start building. In our next article, we’ll look at getting your app designed and built.